, Training, and Product teams; - Supporting the implementation of new tools, channels, and automation initiatives within the...

for: - Ensuring the implementation and operational management of the Customer Contact Center (L1 support), guaranteeing its efficient... KPIs, namely First Contact Resolution, response and resolution times, customer satisfaction, backlog, and contact volume...

Descrição da Empresa Há 40 anos que identificamos, selecionamos e integramos as pessoas que fazem as empresas crescer. Recrutamento especializado (Egor), outsourcing (Synchro), trabalho temporário (The Bridge) e soluções tecnológicas (IT ...