If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

Analyze disputes and chargeback flows to decide the right actionInvestigate cases end-to-end (transaction timeline, evidence, money flow, root cause)Build and review representment/defense cases — clear, well-documented, win-orientedDig into data to find patterns, fraud signals, and process gaps worth fixingUse (and help improve) our AI/automation tooling to handle disputes faster and smarterPartner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineerStrong analytical thinking and curiosity (“why did this happen?” is your default mode)Problem-solver mindset + strong desire to learn (new stuff daily)Attention to detail + ability to prioritize a busy queueGreat writing for case summaries, dispute defenses, and Slack updatesClear communication in threads/huddles/DMsOwnership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.High integrity and discretion with sensitive financial data