Aurora, IL Workforce Manager, Customer SuccessJoin Sonova as a Workforce Manager, Customer Success and lead workforce forecasting, capacity planning, scheduling, real-time management and performance reporting for our Customer Success organization.

Remote Customer Escalation Specialist Work Hours: 9:30 AM – 6:00 PM CSTThe Customer Escalation Specialist is responsible for managing and resolving escalated customer order issues to ensure a timely and satisfactory resolution.